Adaptive Quality Management
Continuous process improvement
through
continuous quality improvement.
What is Adaptive Quality Improvement?
Written By Walter Leonard 12/5/2015
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You can edit text on your website by double clicking on a text box on your website. Alternatively, when you select a text box a settings menu will appear. Selecting ‘Edit Text’ from this menu will also allow you to edit the text within this text box. Remember to keep your wording friendly, approachable and easy to understand…as if you were talking to your customer.
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You can edit text on your website by double clicking on a text box on your website. Alternatively, when you select a text box a settings menu will appear. Selecting ‘Edit Text’ from this menu will also allow you to edit the text within this text box.
Remember to keep your wording friendly, approachable and easy to understand… you are writing this for lots of different types of people to read and you want to appeal to them all. What you write here is totally up to you, there is no right or wrong way to complete your 'About Us' page. We advise making your language friendly and approachable, while being informative and professional. This area is editable and gives you the opportunity to go into more detail about your business, what you do and what makes you just that little bit special.
The key idea behind AQM is that quality is both personal and organizational. That is to say, every individual in an enterprise must be committed to quality, but organization must support that commitment.
In a nutshell, the AQM philosophy is one of flexibility, where there is not a single path to quality, but the quality process itself is an evolving virtuous circle, with continuous improvements in practices and systems. No two AQM implementations will be the same because no two enterprises are the same. There will be similarities in approach, and common tool sets, but the overall quality schema will be unique to each environment.
AQM is at the cross-section of individual learning and organizational learning. Individual learning in that it is incumbent for technicians, engineers, analysts and other professionals to become fluent with various quality enhancement techniques. Organizational learning in that organizations must support and encourage the implementation of these techniques, keep doing stuff that works, and dropping stuff that doesn’t. This is how organizations learn. (The sunk cost fallacy is the enemy of AQM. Failure is always an option, and never really a failure, because suboptimal results will inform better decision making in the future.)
The ten principles of adaptive quality management
AQM is at the cross-section of individual learning and organizational learning. Individual learning in that it is incumbent for technicians, engineers, analysts and other professionals to become fluent with various quality enhancement techniques. Organizational learning in that organizations must support and encourage the implementation of these techniques, keep doing stuff that works, and dropping stuff that doesn’t. This is how organizations learn. (The sunk cost fallacy is the enemy of AQM. Failure is always an option, and never really a failure, because suboptimal results will inform better decision making in the future.)
The ten principles of adaptive quality management
-AQM is, above all else, flexible.
-AQM is client centered
-These is not a single path to quality, so AQM melds many sources of quality theory
-Real world customer experience always trumps theory.
-The AQM philosophy can be applied at all organizational levels.
-AQM is client centered
-These is not a single path to quality, so AQM melds many sources of quality theory
-Real world customer experience always trumps theory.
-The AQM philosophy can be applied at all organizational levels.
